FAQ

We understand that moving can be a big process for many people so we have put together our most frequently asked questions to help put you at ease.

FAQs

Bookings

Getting a quote is simple and convenient. Just fill out the quote request form with details about your move, such as the size of your current residence, the destination, and any specific services you need (e.g., packing, storage). Once you submit the form, our system will generate an estimated quote based on the information provided. If you need further assistance or have special requirements, feel free to contact our customer service team.

We recommend booking your move as early as possible to ensure availability, especially during peak moving seasons (spring and summer). Ideally, you should book at least 4-6 weeks in advance. However, we understand that sometimes moves need to be scheduled on shorter notice, and we will do our best to accommodate last-minute bookings. Contact us directly to discuss your specific timeline and requirements.

After you receive your online quote, review the details to ensure it meets your needs. If you have any questions or need adjustments, our team is available to assist you. Once you are satisfied with the quote, you can confirm your booking online or by contacting our office. We will then arrange a pre-move survey, if necessary, to finalise the details. After that, you’ll receive a confirmation with the scheduled moving date and any additional instructions. Our team will be in touch throughout the process to ensure everything goes smoothly.

Storage

Our storage facilities are suitable for a wide range of items, including furniture, household goods, appliances, documents, recreational equipment, and more. We prioritise the safety and security of your belongings, ensuring they are stored in a clean, climate-controlled environment.

At Overland Removals Whitsundays, security is our top priority. Our storage facilities feature state-of-the-art security measures, including 24/7 surveillance, controlled access gates, and individual unit alarms. Additionally, our staff conducts regular inspections to ensure the safety and integrity of the storage units.

No sorry, once your items are secured in our plywood containers they are inaccessible until the time you choose to relocate the items to their new premises.

FAQs

Moving

After you receive your online quote, review the details to ensure it meets your needs. If you have any questions or need adjustments, our team is available to assist you. Once you are satisfied with the quote, you can confirm your booking online or by contacting our office. We will then arrange a pre-move survey, if necessary, to finalize the details. After that, you’ll receive a confirmation with the scheduled moving date and any additional instructions. Our team will be in touch throughout the process to ensure everything goes smoothly.
We offer both self-packing options and professional packing services to suit your preferences and budget. Our experienced packers use high-quality materials to ensure your items are packed securely for transport.
We prioritise the safety of your belongings throughout the entire moving process. Our team is trained in proper handling techniques, and we use specialised equipment to safely load and unload items. Additionally, our vehicles are equipped with features like straps and padding to secure your belongings during transit.